![]() The amount I ended up paying was more than double the price I had initially signed up for on their website. Despite explaining that my basic insurance was already covered through my credit card, I was coerced into taking additional insurance Speaking of the booking, the total cost of the rental was another major point of contention. This was the first red flag that hinted at the service quality I was about to receive.The process at the rental office didn't improve things. The driver was notably rude and seemed to have a limited understanding of English, which made communication frustratingly difficult. This wouldn't have been an issue if not for the rental shuttle service. Nov 2023 I recently rented a car from Ace car rental orlando airport during my trip to Orlando and, unfortunately, I must report that my experience was far from satisfactory.Upon arrival, I learned that the rental place was a 10-minute shuttle ride from the airport. Shame on advantage and shame on KAYAK that made me have such a terrible experience! I felt abused and I Left the building to get a car to go back to CMO airport and rent another car from another rental company which treated me with respect and didn’t ask for $750 deposit or utility bill. I reminded him that these are unacceptable racist questions and then he started raising his voice and saying he doesn’t want to give me any service and I have to leave and he’s going to call the police if I don’t leave the facility and I welcome the idea and I said yes, let’s call the police so we can explain to them how you’re treating a woman and then he said no I don’t want to call the police, and yelled get out of this building, So disrespectful, and insulting, Pure abusive, just because of my race and the fact that I was a woman! I’ve never had such a terrible experience if KAYAK introduces companies like that, I will stop using KAYAK after 18 years, not only me, but my entire family will not use KAYAK ever again. Then he started asking questions about my ethnicity and race. When I asked them how much more I should wait they said as much as it takes! When we got to the counter, the agent told us that we have to agree to give $750 deposit and give them our utility bill to prove that we are the resident of the state!! I’ve never seen a rental car company, asking for utility bill and $750 deposit. it took 45 minutes for us in the line and they didn’t even acknowledge our presence. Each talking to a customer trying to sell them odd items. There were two agents at the counter in the Advantage office. We took a Wally Park shuttle to get there. Nov 2023 The most painful difficult car rental experience in my entire life! The location is outside and far from the airport. If you continue to accept reservations for cars at this location, you will continue to get customer complaints, refund demands, and disputed credit card transactions. I have rented cars countless times in my life and I have never experienced anything like I have with dollar/thrifty. This is clearly something that happens frequently, as all of the associates were combative and appeared to be prepared for an issue with every guest that approached. This company takes your money with a deposit and then refuses to honor their commitments or refunds. The person before me was told they can’t pick up their reserved car (which they also paid in advance for) because they didn’t have a plane ticket departing from their drop off location. I left this location questioning if they ever had a rental available for me in the first place, and if they were just trying to turn me away. I have Used the magnetic strip on my credit card at with other vendors before and after the interaction. They refused to type the numbers in manually, use my chip, use another card, or use Apple Pay. I was told that I couldn’t pick up my car (even though I paid in advance) because the magnetic strip on my credit card wouldnt work in their broken machine. Three people in front of me in line were also unsuccessful in getting the company to honor their reservation.
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